I was sorely mistaken and will not be recommending the product to anyone I know after this experience. Its so soft, it basically goes flat as soon as I put my head down. One of the things that led me to buying the Purple Harmony was the support.But this pillow is not as reactive as I thought. I’m primarily a side / combo side-back sleeper with neck issues. I was under the impression that customer support was really helpful, particularly with the pillows after reading through this sub. I just got my King Purple Harmony - Medium Height in the mail yesterday. I got them at 40% off on Cyber Monday, so there is no way I'm going to return them and pay nearly double for a pillow that might be the right height. I was then told by customer service that I needed to return the pillows for a refund and repurchase them. Reached back out to customer service to see if we could exchange the cores for the taller ones. After sleeping on the mediums for a month, I think these are slightly too short. Reached out to customer support, and they finally responded about 5 days later apologizing and telling me they would send out medium cores. Shop the Purple Harmony Pillow, Low, Eastern King from and enjoy the best prices on Mattresses, Foundations, and Bedding in CA, WA, OR, AZ. I measured how tall the pillows were and realized they sent two short pillows instead. I ordered 2 medium height pillows around Cyber Monday, and largely felt similarly. 26”W x 17”D x 5.5”HWant to learn more about Purple products? Click here for more information or here to see all that Purple has to offer.Good luck.This pillow’s airflow-encouraging grid, ventilated latex and moisture-wicking cover result in a luxurious, temperature-neutral sleep experienceDimensions:. Nylon is exceptionally breathable, and spandex adds flexibility. Moisture-Wicking Breeze Mesh Cover: Purple’s deluxe cover is made of 92 nylon fiber and 8 spandex fiber.
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